Position Function:
Provides leadership and direction in the client services functions of the department: housing residential applications, assignments, contracts, and central office operations.
Salary Grade: 15
Please see Staff Compensation Structure or Skilled Crafts and Service Maintenance Compensation Schedule for salary ranges. For salary grade UC, these positions are "Unclassified" and salary ranges are determined by the hiring department.
Department Profile:
The Department of Housing and Residence Life strives to create a "home away from home" where students are individually and collectively challenged and supported in the journey to become mature, contributing citizens in a global community.
In support of the mission of Mississippi State University and the Division of Student Affairs, the Department of Housing and Residence Life cultivates an on-campus environment that promotes student success, engages students through intentional interactions, and challenges them to learn and grow beyond the classroom.
https://www.housing.msstate.edu/
Essential Duties and Responsibilities:
1. Manage departmental front desk and housing assignments operations.
2. Directly supervise, train, develop, and evaluate housing assignments full-time staff and student staff.
3. Provide strategic oversight for areas related to housing operations
4. Assist with implementing operational standards by providing information for strategic plans/reviews and implementation of policy and procedures
5. Collaborate with AD for Marketing & Communications to market and communicate to housing assignments prospective and current students, families, and campus partners.
6. In collaboration with departmental leadership, develops knowledge, skills, policies, practices, and abilities related to occupancy management benchmarks, development and occupancy management strategies as well as accommodation needs
7. Develop and train staff on housing management systems, front office, and occupancy management procedures
8. In collaboration with the Executive Director or designee, plan residential dates of opening and closing, develop a departmental events calendar for occupancy management processes
9. Communicate and collaborate with departmental and campus partners to meet student residential and communicate assignment strategic plans
10. Administrate excellent customer service standards
11. Serve as a member of the departmental leadership team in the absence of the Executive Director or designee.
12. Maintain accurate historical residential data
13. Serve on departmental, divisional, and/or university-wide committees as needed
14. Active involvement with related professional associations
15. Perform other duties as assigned
Minimum Qualifications:
Bachelor's Degree in Business, Higher Education, or related field.
ABDs or degree pending considered (all but DISS):
Preferred Qualifications:
• Master’s degree in higher education, college student development, or Business Administration. Additional experience could substitute for a master’s degree
• Supervisory experience of full-time level staff
• Experience working with housing management systems and/or strategic planning
Knowledge, Skills, and Abilities:
1. Excellent communication and intrapersonal skills
2. Supervise, lead, and manage various staff levels and expertise
3. Knowledgeable and practices skills related to sales, contracts, resource allocation, and management
4. Proficient knowledge of computer applications (e.g., Microsoft Suite) and housing management systems
5. Ability to foster an environment of inclusion and demonstrate a commitment to diversity by facilitating professional development with supervised staff, and hiring staff with diversity that is reflective of the student population
6. Work with a variety of departmental and university team members
Working Conditions and Physical Effort
• No unusual physical requirements. Requires no heavy lifting, and most work is performed in a comfortable indoor facility. Many events will require this position to work outside of normal business hours including nights, weekends, and holidays
• Externally imposed deadlines, set or revised on short notice, frequent shifts in priority, numerous interruptions requiring immediate attention, unusual pressure daily due to accountability for the success of major projects or areas of operation
• Job frequently requires sitting, reaching, talking, and hearing
• Job occasionally requires standing, walking, climbing or balancing, stooping/kneeling/crouching/crawling, handling objects with hands, and lifting to 25 pounds. Vision requirements: Ability to see information in print and/or electronically
Instructions for Applying:
Link to apply: http://explore.msujobs.msstate.edu/
Applications must be submitted through the Human Resources Management Website at https://www.msujobs.msstate.edu/ by completing the online application and submitting a cover letter, resume, unofficial transcripts, and at least 3 professional references.
Equal Employment Opportunity Statement:
MSU is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, sex, religion, national origin, disability, age, sexual orientation, genetic information, pregnancy, gender identity, status as a U.S. veteran, and/or any other status protected by applicable law. We always welcome nominations and applications from women, members of any minority group, and others who share our passion for building a diverse community that reflects the diversity in our student population.
What do I do if I need an accommodation?
In compliance with the ADA Amendments Act (ADA), if you have a disability and would like to request an accommodation in order to apply for a position with Mississippi State University, please contact the Department of Human Resources Management at tel: (662) 325-3713 or ada@hrm.msstate.edu.
If you have any questions regarding this policy, contact the Department of Human Resources Management at (662) 325-3713 or ada@hrm.msstate.edu. Upon request, sections of this job listing are available in large print, and readers are available to assist the visually impaired.
