Position Function:
Coordinates and monitors various student admissions and enrollment functions for the Center for Distance Education. Provides administrative support for online admissions processes, ensuring the accuracy and efficiency of student records while fostering close collaboration with the university's Office of Undergraduate Admissions. Logs interactions and communications with applicants using Slate and other platforms. The position reports to the Assistant Director of Online Admissions & Enrollments with daily supervision from the Online Admissions Coordinator.
Salary Grade: 12
Please see Staff Compensation Structure for salary ranges. For salary grade UC, these positions are "Unclassified" and salary ranges are determined by the hiring department.
Essential Duties and Responsibilities:
1. Reviews and processes online admission applications and related documents, ensuring data integrity across systems such as Slate, Banner, Xtender, and Excel.
2. Logs and tracks applicant interactions using Slate, maintaining clear and organized communication records.
3. Provides frontline support to prospective and current students via phone, email, and virtual meetings, advising on admission requirements, application processes, and program options.
4. Monitors and manages the progress of applicant files to ensure all required documentation is received and reviewed promptly.
5. Collaborates frequently with the Office of Undergraduate Admissions to streamline processes, share best practices, and ensure consistent communication with applicants.
6. Communicates updates and changes to admissions processes or requirements to team members and department partners to ensure clarity and alignment.
7. Organizes and prioritizes workload to meet daily, weekly, and seasonal deadlines.
8. Serves as a liaison with university departments, including Undergraduate Admissions, to refer students accurately and facilitate resolution of issues.
9. Maintains and updates the admissions processing manual to reflect current policies and procedures.
10. Implements methods and procedures to enhance the operational efficiency and effectiveness of online admissions workflows.
11. Advises applicants and families on university policies, transfer credit processes, and financial aid resources, adhering to FERPA regulations.
12. Performs miscellaneous job-related duties as assigned.
Minimum Qualifications:
High school diploma or equivalent 3 years
Substitution allowed: Any equivalent combination of related experience and/or education approved by the Department of Human Resources Management.
Knowledge, Skills, and Abilities:
Proficiency with Slate, Excel, Banner, and Xtender.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Effective communication skills, both written and verbal, for in-person and virtual interactions.
• Demonstrated ability to collaborate with cross-departmental teams, primarily Undergraduate Admissions.
• Familiarity with university policies, accreditation standards, and FERPA.
Working Conditions and Physical Effort
• Work is primarily performed in an office setting.
• Minimal physical effort or risk.
• Ability to focus for extended periods without interruption.
Instructions for Applying:
All applicants must apply online at: https://www.msujobs.msstate.edu/
Equal Employment Opportunity Statement:
Mississippi State University is an equal opportunity institution. Discrimination is prohibited in university employment, programs or activities based on race, color, ethnicity, sex, pregnancy, religion, national origin, disability, age, sexual orientation, genetic information, status as a U.S. veteran, or any other status to the extent protected by applicable law. Questions about equal opportunity programs or compliance should be directed to the Office of Civil Rights Compliance, 231 Famous Maroon Band Street, P.O. 6044, Mississippi State, MS 39762, (662) 325-5839.
What do I do if I need an accommodation?
In compliance with the ADA Amendments Act (ADA), if you have a disability and would like to request an accommodation in order to apply for a position with Mississippi State University, please contact the Department of Human Resources Management at tel: (662) 325-3713 or ada@hrm.msstate.edu.
If you have any questions regarding this policy, contact the Department of Human Resources Management at (662) 325-3713 or ada@hrm.msstate.edu. Upon request, sections of this job listing are available in large print, and readers are available to assist the visually impaired.
